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Maintenance & Repair

Big Red House supply all tenants with a 24 hour a day, 7 day a week 0800 maintenance hotline number. Once a maintenance issue has been logged we will follow the set maintenance procedures for your property to ensure a repair takes place in a satisfactory timescale.

Big Red House will send you a maintenance check form every three months for you to report any issues at the property. You will need to complete this form and return it back to us so that we can address any of the issues you have raised.

Upon being informed of an issue we shall contact the landlord to seek permission to carry out the repair and contact the relevant contractor who will resolve the issue. Please note that some landlords may nominate their own contractors to carry out their repair work. Once a decision has been made by the landlord, either a member of the Big Red House team or the contractor will contact you to arrange for a convenient time to carry out the repair work. Please note that if you cannot agree a time then the contractor will advise you of the time he will be visiting the property and he will be issued with a set of keys by Big Red House for access. In this event you will be given a minimum of 24 hours notice.

In emergency situations the same process applies, however should the landlord be un-contactable, Big Red House will endeavour to resolve the issue on their behalf.

If you would like to submit a request for works to the property that are not classed as maintenance or repair, we will approach the landlord on your behalf and seek permission for a quote to be gained. Please note that no guarantees can be made by us that the landlord of the property will agree to your request.

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